About the role
As a Technical Support Executive, you will be responsible for providing exceptional customer service by assisting clients with their technical queries. You will troubleshoot and resolve issues related to telecom services, ensuring a smooth customer experience. This role is ideal for individuals with a passion for technology and customer support. The team offers a collaborative environment where you can grow your skills and advance your career in telecommunications.
What you'll do
- Assist customers with technical inquiries
- Troubleshoot and resolve issues
- Maintain customer records and documentation
- Collaborate with technical teams to improve service
What you'll need
- Bachelor’s degree in a relevant field
- Strong communication skills
- Ability to work in a fast-paced environment
Skills
Technical troubleshooting
Customer service
Communication skills
Good to have
Knowledge of telecom products
Familiarity with CRM software
Benefits
- Health insurance
- Paid time off
- Career development opportunities
Interested in this role?
It takes about two minutes. Free to apply — IT & Tech Jobs never asks candidates for money.
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Questions about this job
What are the main responsibilities of this role?
You will assist customers with technical questions, troubleshoot issues, and provide solutions to ensure customer satisfaction.
Is this position remote or onsite?
This is an onsite position based in Dombivli East, Visakhapatnam.
What qualifications do I need?
A background in telecommunications or experience in customer support is preferred.
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