Customer Support Executive

CiviJob · recruiting for a confidential client

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Pay
₹25,000–40,000 a month
Location
Visakhapatnam, Andhra Pradesh
Work mode
On-site
Job type
Full time
Experience
1–3 yrs
Category
Telecommunications

In hand: about ₹22,400–36,000 a month after PF and income tax (estimate). How it's worked out

We are on the lookout for a Customer Support Executive to provide exceptional support to our clients in the telecommunications sector. The right candidate will handle inquiries and resolve customer issues efficiently.

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About the role

We are seeking a dedicated and detail-oriented Customer Support Executive to join our team in Visakhapatnam. This role is crucial in providing exceptional support to our clients within the telecommunications sector, ensuring that customer inquiries are handled promptly and effectively. As the first point of contact for our clients, you will play a key role in enhancing their experience and satisfaction with our services.

In this position, you will be responsible for addressing customer inquiries, troubleshooting issues, and providing solutions in a timely manner. Your ability to communicate clearly and empathetically will be essential in resolving customer concerns and fostering positive relationships. You will also be expected to maintain accurate records of customer interactions and feedback, which will help us improve our services continually.

The ideal candidate will possess strong problem-solving skills and a passion for helping others. A background in customer service, particularly in the telecommunications industry, is preferred but not mandatory. We value individuals who are adaptable, eager to learn, and committed to providing top-notch service. This role offers an excellent opportunity to develop your skills in a dynamic environment while contributing to the success of our client.

About the Role

If you are looking for a fulfilling career in customer support and wish to be part of a vibrant team, we encourage you to apply. Join us in making a difference in the lives of our clients through outstanding service and support.

What you'll do

  • Respond to customer inquiries
  • Resolve issues promptly
  • Maintain records of customer interactions
  • Provide product knowledge support

What you'll need

  • Degree in any discipline
  • 1-3 years of experience in customer service
  • Strong communication skills

Skills

Excellent verbal communication Problem-solving skills Customer service orientation

Good to have

Experience with CRM software Knowledge of telecommunications products

Benefits

  • Health benefits
  • Performance bonuses
  • Career advancement opportunities

Interested in this role?

It takes about two minutes. Free to apply — IT & Tech Jobs never asks candidates for money.

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Questions about this job

What are the main responsibilities of this role?
Main responsibilities include answering customer queries, troubleshooting issues, and providing product information.
What qualifications do I need?
A degree in any field with a minimum of 1 year of customer service experience is preferred.
Is training provided for this position?
Yes, comprehensive training will be provided.
What is the salary range for this role?
The salary ranges from INR 25,000 to INR 40,000 per month.

Listing last updated

Customer Support Executive

₹25,000–40,000 a month

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