About the role

Our client is seeking a dedicated and enthusiastic Customer Support Executive to join their dynamic team in Patna. In this role, you will be the first point of contact for customers, providing exceptional service and support to ensure a positive customer experience. Your primary responsibility will be to assist customers with their inquiries, resolve issues, and guide them through our services to enhance their satisfaction.

To excel in this position, you must possess excellent communication skills and a strong customer-oriented approach. You will engage with customers via various channels, including phone, email, and chat, addressing their concerns and providing timely solutions. Your ability to empathize with customers and understand their needs will be crucial in delivering top-notch support.

Additionally, you will have the opportunity to contribute to improving customer service processes by providing feedback and suggestions to the management team. Our client values employees who are proactive and eager to learn, as they believe in fostering a supportive work environment where everyone can thrive.

As a Customer Support Executive, you will not only help customers resolve their issues but also play a key role in building lasting relationships. If you are passionate about helping others and want to be part of a team that values your contributions, we encourage you to apply and join our client in making a difference.

What you'll do

Respond to customer inquiries via phone and email.

Provide information on products and services.

Resolve customer complaints and issues.

What you'll need

High school diploma or equivalent.

Previous experience in customer service is a plus.

Strong communication and interpersonal skills.

Skills

Excellent verbal and written communication skills. Ability to handle difficult situations calmly. Strong problem-solving skills.

Good to have

Familiarity with CRM software. Experience in a call center environment.

Benefits

Competitive salary with performance bonuses.

Health insurance.

Opportunities for career advancement.

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Questions about this job

What are the main responsibilities of this role?

You will handle customer inquiries, provide information about products, and resolve issues.

What qualifications are necessary?

A high school diploma or equivalent and experience in customer service are preferred.

Is this position remote or onsite?

This is an onsite position based in Patna.

Listing last updated 3 Oct 2026