About the role

Our client is seeking a dedicated and enthusiastic Customer Service Executive to join their team in Rourkela. In this pivotal role, you will be the first point of contact for customers, handling inquiries and providing exceptional support. Your ability to communicate effectively and solve problems promptly will be essential in ensuring customer satisfaction and loyalty.

As a Customer Service Executive, your primary responsibilities will include addressing customer queries through various channels, including phone, email, and chat. You will be expected to understand customer needs, guide them through product features, and assist with any issues they may encounter. Your role will also involve documenting customer interactions and feedback, which will help improve service delivery and product offerings.

To excel in this position, you should possess strong interpersonal skills and a passion for helping others. The ideal candidate will have experience in customer service or a related field, with a proven track record of handling challenging situations with grace and professionalism. Familiarity with CRM systems and basic technical knowledge will be advantageous.

This role not only offers the opportunity to work in a dynamic environment but also provides avenues for professional growth and development. Our client values their employees and is committed to creating a supportive workplace culture. If you are ready to take on this exciting challenge and contribute to a team dedicated to excellence, we encourage you to apply for the Customer Service Executive position in Rourkela.

What you'll do

Respond to customer inquiries via phone and email

Resolve customer issues in a timely manner

Maintain accurate customer records

What you'll need

High school diploma or equivalent

1-3 years of experience in customer service

Strong communication skills

Skills

Excellent verbal and written communication Strong problem-solving abilities Ability to work in a fast-paced environment

Good to have

Experience with customer support software Familiarity with CRM systems

Benefits

Competitive salary

Health benefits

Opportunity for advancement

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Questions about this job

What does a Customer Service Executive do?

You will assist customers with inquiries, resolve issues, and provide information about products and services.

What qualifications are necessary for this role?

A background in customer service or related field is preferred.

Is training provided for this position?

Yes, comprehensive training will be provided.

Listing last updated 3 Oct 2026