Technical Support Executive

CiviJob · recruiting for a confidential client

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Pay
₹30,000–50,000 a month
Location
Rourkela, Odisha
Work mode
On-site
Job type
Full time
Experience
1–3 yrs
Category
IT

In hand: about ₹26,900–45,000 a month after PF and income tax (estimate). How it's worked out

Join our team as a Technical Support Executive, where you will provide essential support to our clients and help resolve technical issues.

Apply now

About the role

As a Technical Support Executive, you will serve as the primary point of contact for clients in need of technical assistance. Your responsibilities will include diagnosing hardware and software issues and guiding customers through effective problem-solving steps. Timely resolution of technical problems is essential to ensure customer satisfaction.

This role is perfect for individuals who are passionate about technology and possess strong customer service skills. You will collaborate closely with other technical staff to drive continuous improvements in service delivery, making this an excellent opportunity for professional growth in a dynamic technical support environment.

What you'll do

  • Provide technical assistance
  • Diagnose issues
  • Guide customers through solutions
  • Document support interactions

What you'll need

  • Bachelor's degree in IT or related field
  • Experience in technical support
  • Strong analytical skills

Skills

Strong troubleshooting skills Excellent communication skills Customer service orientation

Good to have

Knowledge of networking Familiarity with various operating systems

Benefits

  • Health insurance
  • Performance bonuses
  • Training and development programs

Interested in this role?

It takes about two minutes. Free to apply — IT & Tech Jobs never asks candidates for money.

Apply now

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Questions about this job

What types of issues will I be handling?
You will address both hardware and software-related issues for our clients.
Is prior experience in technical support required?
Yes, at least one year of experience is preferred.
What is the work environment like?
You will work in our onsite facility at Rourkela Steel Plant.
Are there opportunities for advancement?
Yes, there is potential for growth within the team.

Listing last updated

Technical Support Executive

₹30,000–50,000 a month

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