Technical Support Executive

CiviJob · recruiting for a confidential client

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Pay
₹25,000–50,000 a month
Location
Pune, Maharashtra
Work mode
On-site
Job type
Contract
Experience
1–3 yrs
Category
IT

In hand: about ₹22,400–45,000 a month after PF and income tax (estimate). How it's worked out

Join our team as a Technical Support Executive to assist customers with technical inquiries and issues. You will ensure customer satisfaction and provide timely solutions.

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About the role

We are looking for a dedicated Technical Support Executive to join our dynamic team in Pune. In this role, you will be the first point of contact for customers seeking technical assistance. Your primary responsibility will be to troubleshoot and resolve technical issues, ensuring that our clients receive the highest level of service and support.

As a Technical Support Executive, you will handle a variety of inquiries ranging from software malfunctions to hardware issues. You will provide step-by-step guidance to customers, helping them navigate through their technical problems efficiently. Your ability to communicate complex technical information in a clear and concise manner will be essential to fostering strong customer relationships and ensuring satisfaction.

In addition to problem-solving, you will also play a critical role in documenting customer interactions and solutions provided. This information will be valuable for future reference and will help improve our support processes. Our client values teamwork and collaboration, so you will work closely with other departments to escalate unresolved issues and contribute to overall service improvement.

We are looking for candidates who are not only technically proficient but also possess excellent communication skills and a passion for helping others. If you are proactive, detail-oriented, and eager to learn, we encourage you to apply for this exciting opportunity to grow your career in technical support.

What you'll do

  • Provide technical assistance and support
  • Troubleshoot hardware and software issues
  • Document issues and resolutions
  • Collaborate with the IT team to improve system processes

What you'll need

  • Bachelor's degree in Computer Science or related field
  • 1-3 years of experience in technical support
  • Excellent communication skills

Skills

Troubleshooting skills Customer service orientation Familiarity with Windows and Linux systems

Good to have

Knowledge of networking fundamentals Experience with ticketing systems

Benefits

  • Competitive salary
  • Health and wellness programs
  • Opportunity for overtime

Interested in this role?

It takes about two minutes. Free to apply — IT & Tech Jobs never asks candidates for money.

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Questions about this job

What does the job entail?
You will troubleshoot software and hardware issues, assist users, and provide training on IT products.
Is training provided?
Yes, comprehensive training will be provided to help you understand our products and services.
What is the work schedule?
Standard working hours are Monday to Friday, with occasional weekend support.
Can I grow within this position?
Yes, there are opportunities for advancement based on performance.

Listing last updated

Technical Support Executive

₹25,000–50,000 a month

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