Technical Support Executive

CiviJob · recruiting for a confidential client

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Pay
₹25,000–40,000 a month
Location
Nashik, Maharashtra
Work mode
On-site
Job type
Full time
Experience
1–3 yrs
Category
IT

In hand: about ₹22,400–36,000 a month after PF and income tax (estimate). How it's worked out

Join our client as a Technical Support Executive, where you will provide customer assistance for software and hardware issues. This role is perfect for tech-savvy individuals looking to grow their career in IT support.

Apply now

About the role

Join our client as a Technical Support Executive in Nashik, where you will play a crucial role in providing exceptional customer assistance for both software and hardware issues. This position is ideal for tech-savvy individuals who are eager to develop their careers in the dynamic field of IT support. As a Technical Support Executive, you will be the first point of contact for customers, addressing their inquiries and resolving technical problems efficiently.

Your responsibilities will include troubleshooting software applications, assisting with hardware malfunctions, and guiding users through various technical processes. You will be expected to communicate effectively with customers, ensuring that they feel supported and informed throughout the resolution process. Your ability to diagnose issues and provide timely solutions will be key to maintaining customer satisfaction.

In this role, you will also have the opportunity to enhance your technical knowledge and skills, as you will be working with a variety of technologies and systems. Our client values continuous learning and development, so you will have access to training resources to help you stay updated with the latest industry trends. This position offers a supportive environment where you can grow professionally while making a positive impact on customers' experiences.

About the Role

If you are passionate about technology and enjoy helping others, this role offers an exciting opportunity to contribute to a vital aspect of IT services. We encourage you to apply if you are ready to take the next step in your career as a Technical Support Executive.

What you'll do

  • Provide technical assistance and support for incoming queries.
  • Diagnose and resolve technical issues in software and hardware.
  • Document support requests and resolutions in the ticketing system.
  • Assist customers in navigating software applications.

What you'll need

  • Bachelor's degree in Computer Science or related field.
  • Excellent communication skills.
  • Problem-solving mindset and attention to detail.

Skills

Strong troubleshooting skills. Knowledge of operating systems and software applications. Customer service orientation.

Good to have

Experience with ticketing systems. Familiarity with network configurations.

Benefits

  • Health insurance coverage.
  • Professional development opportunities.
  • Work-life balance initiatives.

Interested in this role?

It takes about two minutes. Free to apply — IT & Tech Jobs never asks candidates for money.

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Questions about this job

What are the main responsibilities of this role?
You will troubleshoot technical issues, assist customers over the phone, and resolve software-related inquiries.
Is experience in tech support required?
Yes, 1-3 years of experience in a technical support role is preferred.
What is the work environment like?
This is an onsite position based in CIDCO, Nashik.
What is the salary range for this position?
The salary is between INR 25,000 to INR 40,000 per month.

Listing last updated

Technical Support Executive

₹25,000–40,000 a month

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