About the role
In this role, you will be the primary point of contact for customers seeking technical assistance with our client’s telecommunications products and services. You will troubleshoot issues, answer queries, and provide guidance to ensure a seamless customer experience. This position is ideal for individuals with a strong technical background and a passion for helping others. You will be part of a dynamic team dedicated to delivering high-quality service and support.
What you'll do
- Provide first-line technical support to customers.
- Troubleshoot and resolve product and service issues.
- Document and track customer interactions in the system.
- Collaborate with engineering and product teams for issue resolution.
- Conduct follow-ups to ensure customer satisfaction.
What you'll need
- Bachelor's degree in IT or a related field.
- Minimum 2 years of experience in technical support.
- Strong communication and problem-solving skills.
Skills
Technical troubleshooting skills.
Excellent verbal and written communication.
Customer service orientation.
Good to have
Familiarity with telecommunications systems.
Experience with CRM software.
Benefits
- Competitive salary and performance bonuses.
- Health insurance and retirement benefits.
- Opportunities for professional development.
Interested in this role?
It takes about two minutes. Free to apply — IT & Tech Jobs never asks candidates for money.
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Questions about this job
What are the primary responsibilities of this role?
You will handle customer inquiries, troubleshoot technical issues, and provide solutions to enhance customer satisfaction.
What qualifications are required for this role?
Candidates should have a degree in IT or a related field and at least 2 years of technical support experience.
Is there any training provided?
Yes, comprehensive training will be provided to ensure you are equipped to assist our clients effectively.
What is the working environment like?
This is an onsite position located in Sector 1, Gurugram, in a collaborative team environment.
What are the growth opportunities in this role?
There are various opportunities for advancement within the company based on performance.
Listing last updated