About the role

Our client is seeking a motivated and customer-oriented Customer Service Executive to join their team in Tirunelveli. In this role, you will be the first point of contact for customers, providing exceptional service and support in the fast-paced e-commerce sector. You will address customer inquiries, resolve issues, and ensure a smooth and satisfactory experience for all clients.

The ideal candidate will possess strong communication skills and a passion for helping others. You will be responsible for handling customer queries via phone, email, and chat, ensuring that all interactions are handled promptly and professionally. You will also work closely with other departments to relay customer feedback and improve service delivery.

As a Customer Service Executive, you will be expected to maintain a positive attitude and demonstrate empathy while dealing with customer concerns. Your ability to manage multiple tasks and prioritize effectively will be crucial in this role. Additionally, familiarity with e-commerce platforms and customer relationship management (CRM) software will be advantageous.

About the Role

Our client values their employees and offers comprehensive training to ensure you are well-equipped to succeed in your role. You will have opportunities for professional growth and development, making this a great stepping stone for your career in customer service. If you are ready to take on the challenge and contribute to a thriving e-commerce environment, we encourage you to apply today!

What you'll do

Handle customer inquiries and provide solutions.

Process orders and manage returns.

Maintain accurate customer records.

Collaborate with other departments to enhance customer experience.

What you'll need

High school diploma or equivalent.

Strong communication and problem-solving skills.

Experience in customer service is a plus.

Skills

Strong verbal and written communication skills. Ability to work independently. Customer-oriented mindset.

Good to have

Familiarity with customer service software. Experience in e-commerce platforms.

Benefits

Work from home flexibility.

Competitive pay.

Opportunity for skill development.

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Questions about this job

What does the role involve?

You will assist customers with inquiries, process orders, and resolve issues.

Is this a remote position?

Yes, this role is fully remote.

What qualifications do I need?

Experience in customer service is preferred but not mandatory.

What is the expected salary range?

The salary for this position is between INR 20,000 to INR 35,000 per month.

Listing last updated 3 Oct 2026