Customer Service Executive

CiviJob · recruiting for a confidential client

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Pay
₹20,000–35,000 a month
Location
Surat, Gujarat
Work mode
On-site
Job type
Full time
Experience
1–3 yrs
Category
Customer Service

In hand: about ₹17,900–31,400 a month after PF and income tax (estimate). How it's worked out

Our client is looking for a Customer Service Executive to enhance customer satisfaction by providing exceptional service. You will handle inquiries and resolve issues efficiently.

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About the role

Our client is seeking a dedicated Customer Service Executive to join their team in Surat. In this role, you will play a vital part in enhancing customer satisfaction by delivering exceptional service and support. As the first point of contact for customers, you will handle inquiries, resolve issues, and ensure a seamless customer experience.

Your responsibilities will include responding to customer queries via phone, email, and chat, while actively listening to their needs and providing appropriate solutions. You will be expected to maintain a positive attitude, exhibit empathy, and strive to exceed customer expectations. Additionally, you will document all interactions accurately, following up as necessary to ensure complete resolution of customer concerns.

To succeed in this position, you should possess excellent communication skills, both verbal and written, along with strong problem-solving abilities. Familiarity with customer service software and a knack for multitasking will be advantageous. Our client values a proactive approach to customer service, so showcasing your ability to take initiative will be essential.

This role offers an opportunity for growth within a dynamic team environment. If you are passionate about helping others and are looking to contribute to a company that prioritizes customer satisfaction, we encourage you to apply and become a part of our client's mission to deliver outstanding service.

What you'll do

  • Handle customer inquiries via phone, email, or chat.
  • Resolve customer complaints and issues.
  • Provide product information and support.

What you'll need

  • High school diploma or equivalent.
  • 1-3 years of experience in customer service.
  • Strong communication skills.

Skills

Excellent verbal and written communication skills. Strong problem-solving abilities. Ability to work in a fast-paced environment.

Good to have

Experience with CRM software. Multilingual abilities.

Benefits

  • Performance bonuses.
  • Health benefits.
  • Training and development opportunities.

Interested in this role?

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Questions about this job

What are the key responsibilities?
You will be responsible for addressing customer inquiries, providing solutions, and ensuring customer satisfaction.
What qualifications are required?
A high school diploma and previous customer service experience are preferred.
Is this position remote or onsite?
This is an onsite position based in Adalat Road, Surat.
What is the salary range for this role?
The salary ranges from INR 20,000 to INR 35,000 monthly.
How can I apply for this job?
Click "Apply Now" on this page to apply through CiviJob. CiviJob is recruiting for this role on behalf of a client employer.

Listing last updated

Customer Service Executive

₹20,000–35,000 a month

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