Customer Service Associate

CiviJob · recruiting for a confidential client

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Pay
₹25,000–35,000 a month
Location
Noida, Uttar Pradesh
Work mode
On-site
Job type
Full time
Experience
Up to 2 yrs
Category
Retail

In hand: about ₹22,400–31,400 a month after PF and income tax (estimate). How it's worked out

Join our client as a Customer Service Associate, where you'll play a vital role in providing excellent customer support. This position focuses on assisting customers with inquiries and resolving issues efficiently.

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About the role

We are seeking a dedicated Customer Service Associate to join our client in Noida. In this pivotal role, you will be responsible for delivering exceptional customer support, ensuring that each interaction leaves a positive impression. Your primary focus will be on assisting customers with their inquiries, addressing concerns, and providing solutions in a timely and efficient manner.

As a Customer Service Associate, you will engage with customers through various channels, including phone, email, and chat. You will be tasked with understanding customer needs and providing accurate information about products and services. Your ability to empathize with customers and resolve their issues promptly will contribute significantly to their overall satisfaction and loyalty.

This role requires strong communication skills, a problem-solving mindset, and the ability to work collaboratively within a team. Our client values individuals who are proactive and eager to learn, as ongoing training and development are integral parts of the position. You will have the opportunity to enhance your skills and advance your career within the customer service field.

If you are passionate about helping others and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity. Join our client and become a vital part of a team that prioritizes customer satisfaction and excellence.

What you'll do

  • Assist customers with their inquiries and resolve issues.
  • Provide information about products and services.
  • Maintain accurate customer records.
  • Collaborate with team members to enhance customer experience.
  • Follow up on customer feedback and ensure satisfaction.

What you'll need

  • High school diploma or equivalent.
  • Strong verbal and written communication skills.
  • Ability to work in a fast-paced environment.

Skills

Customer service skills. Problem-solving abilities. Basic computer skills.

Good to have

Experience in retail. Familiarity with CRM software.

Benefits

  • Health insurance.
  • Performance bonuses.
  • Paid time off.

Interested in this role?

It takes about two minutes. Free to apply — IT & Tech Jobs never asks candidates for money.

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Questions about this job

What will be my main responsibilities?
You will assist customers with inquiries, handle complaints, and provide information about products and services.
What qualifications are required?
A high school diploma and strong communication skills are essential for this role.
Is there a training program?
Yes, our client provides comprehensive training for all new hires.
What is the work schedule?
The position is full-time, with a standard 9 AM to 6 PM shift, Monday to Friday.
How do I apply for this position?
Click "Apply Now" on this page to apply through CiviJob. CiviJob is recruiting for this role on behalf of a client employer.

Listing last updated

Customer Service Associate

₹25,000–35,000 a month

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